Shipping and Returns
FREE SHIPPING WITH ORDERS OVER $50
Enjoy complimentary shipping on valentino-beauty.ca.
DESTINATIONS:
Valentino Canada offers various shipping methods to meet your needs. We ship only to Canadian addresses. Unfortunately, products can not be shipped to APO/FPO or P.O. Box addresses.
|
Shipping Methods |
Standard Expedited |
Express |
Priority |
|
Delivery Time |
2 – 5 business days |
1 – 4 business days |
1 – 2 business days |
|
Cost |
FREE FOR ORDERS OVER $50 |
$14.95 |
$24.95 |
ORDER PROCESSING:
Orders will be processed within 1-2 business days.
Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.
HAZARDOUS MATERIALS & SHIPPING RESTRICTIONS:
Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.
SENDING A GIFT:
If you wish to send a gift, choose the products and add them to your basket. When you are on the checkout page, you can send your order to another address. On the page "order summary and checkout", tick "new shipping address" and fill in the fields reserved for the desired delivery address.
Gift wrapping can be selected for free at the cart and will be sent in a luxury Valentino branded box with ribbon.
INCORRECT ADDRESS:
We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. In the event that the item(s) return to our distribution centre following the full return process a refund will be processed.
RETURNS - 100% SATISFACTION GUARANTEE
If for any reason you are not completely satisfied with your Valentino purchase you may return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.UNOPENED AND UNUSED
To return an order, print and complete the return form found here, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to:L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC
H4S 2B9
The refund will be issued within 30 days of receiving your parcel. You will receive an email once the refund is completed.
If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.
