How do I place an order online?
How to shop online?
Free complimentary Samples
Why is my phone number required?
Can I ship my order to an address other than my home address?
Can I ship my order outside Canada?
How long will my order take to arrive?
Information about shipping
Is my online payment secure?
What can I do if my payment is declined?
When will a payment be deducted from my account?
What should I do if I am having trouble placing an order?
What should I do if I can’t complete the checkout process?
When will my order be processed?
Where do I find my order number?
How can I check the status of my delivery?
How can I track my order?
How do I change or cancel an order?
I haven’t received my order?
The order I received doesn’t match the one I placed.
What is your refund policy?
How do I make a return or exchange?
How do I return a faulty product?
How are refunds issued?
I returned a product or an order but I haven’t heard anything.
How to Return Your Order?
What products are available on the site?
Is Valentino personally involved in the creation of his perfumes?
What is the difference between an Eau de Toilette, an Eau de Cologne and an Eau de Parfum?
Is Cologne for men or women?
Does Cologne stand up well on the skin?
How can I spot fake Valentino perfume?
Are your products tested on animals?
How are fragrances engraved?
What can I engrave on my fragrance?
How long does it take to engrave a fragrance?
What is the charge for engraving?
What is the return, refund and exchange policy for engraved bottles?
How do I know which fragrances can be engraved?
Is my personal information secure?
Where can I purchase Valentino products?
What are the benefits of shopping at valentino-beauty.ca?
How to create a wishlist?
How do I subscribe to the Valentino newsletter?
How can I unsubscribe from email newsletters?
What quality controls are in place for Valentino products?
How to tell you about my experience with a product?
Why my question isn’t listed?
How do I create an account?
How to register?
Do I have to register with valentino-beauty.ca to place an order?
I forgot my password
How do I change my valentino-beauty.ca password?
How can I update my profile?